XIAOKOA General Item Return Policy - 90-Day Money Back Guarantee, 1 Year Replacement and Ready to respond within 2 hours.
Please contact us before returning a defective item in order to receive the return shipping address and other instructions.
90 DAY PRODUCT GUARANTEE
Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.
- Within 90 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
- We will review the claim and contact you if we need more information.
3.If Approved, we will refund or resend the item, you may also be asked to return the product.
Where do i send returns?
Please contact our Customer service at
get the returned address.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.